General Terms and Conditions for Housing
Last revised : 2026-03-16
PLEASE READ THESE GENERAL TERMS AND CONDITIONS OF USE AND SERVICE (THE “TERMS”) CAREFULLY.
THEY CONTAIN IMPORTANT INFORMATION REGARDING USERS’ RIGHTS AND OBLIGATIONS, AS WELL AS RESTRICTIONS AND EXCLUSIONS. THESE TERMS CONTAIN A MANDATORY WAIVER OF INDIVIDUAL ARBITRATION AND CLASS ACTION/ JURY TRIALS, WHICH REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS YOUR REMEDIES IN THE EVENT OF A DISPUTE.
Welcome to MONEVASION Car Sharing and Rental Inc.
These Terms are important because, together with your reservation confirmation email (the “Reservation Confirmation”), they set forth the legal terms under which our Services are made available to you through our Service. They also cover all interactions or communications you have with us through our Service.
Your use of our Service is subject to your acceptance of these Terms. To book a Service, you must also accept these Terms. If you do not accept these Terms, please do not use our Service or book any Services.
We may modify these Terms at any time. Your continued use of our Service following any modification to these Terms is subject to your acceptance of the updated Terms. We recommend that you save or print a copy of these Terms.
In these Terms :
- « CGU » refers to these Terms and Conditions of Use ;
- “we,” “us,” or “our” refers to MONEVASION Car Sharing and Rental Inc., a company incorporated under Canadian law with its principal office located at 2265 Boulevard des Laurentides, Suite 200B, Laval, Quebec, H7K 2J3, Canada;
- « membres » refers to any individual or legal entity that has created an account on the platform;
- « plateform » refers to the MonEvasion platform accessible via the internet and the mobile app;
- « Account » refers to the account that must be created in order to become a Member and access the services through the Platform;
- « Our Partners » refers to any affiliated, co-branded, or linked website through which our company provides content or a service;
- « Our Service » refers to the provision of our websites, apps, and online tools;
- « Service Provider» refers to Members who make Services available to you through our platform;
- « Customers » refers to Members who search for, book, or use services through our platform;
- « Services » refers to the services made available to you by the relevant Service Provider(s) through our platform, such as stays at accommodations or car-sharing;
- « you » refers to you, the customer who uses our Service or makes a reservation through our Service.
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1. Our Services
Our company, MONEVASION Car Sharing and Rental Inc., is an online car-sharing and accommodation-sharing platform that connects our “member” Clients with “member” Service Providers. The MonEvasion platform allows “Members” to post, offer, search for, and book services.
Our services are accessible via our platform mon-evasion.com and our mobile app. The platform promotes socio-ecological development within the community, strengthens community resilience, and reduces dependence on solo car use and housing difficulties to improve quality of life. Our services are accessible via our platform mon-evasion.com and our mobile app.
As a platform provider, MONEVASION Car Sharing and Rental Inc. does not own, control, offer, or manage listings. MONEVASION Car Sharing and Rental Inc. is not a party to contracts entered into directly between “members”—clients and service providers—nor is it a real estate broker, travel agency, or insurer. MONEVASION Car Sharing and Rental Inc. does not act as an agent, in any capacity, for the service provider or the client. Consequently, any aspect of an actual or potential transaction between a customer and a service provider—including the quality, condition, safety, or legality of the advertised properties; the truthfulness or accuracy of the listings (including their content or any reviews regarding a customer or a property); the ability of service providers to rent a vacation property, or the ability of customers to enter into a contract for properties, is the sole responsibility of each user.
MONEVASION Autopartage et Location Inc. also has privacy policy and terms of payments.
MONEVASION Car Sharing and Rental Inc. expressly reserves the right to make reasonable changes to the Terms and Conditions without prior notice. Only major changes to the Terms and Conditions will be announced to members via email and published on the MonEvasion platform. Changes will be deemed approved if the Customer does not object in writing (e.g., by fax or email) within one month of the announcement of such changes.
2. Eligibility, Registration, and Verification
2.1 Eligibility and Registration
You must create an account to access and use the many features of the MonEvasion platform. Registration is permitted only for legal entities, partnerships, and individuals who are 18 years of age or older. You represent and warrant that you are not a person or entity prohibited from using the MonEvasion platform under the laws of your place of residence or any other applicable jurisdiction. You must provide accurate, current, and complete information when registering, and keep your account information up to date. You may not transfer your account to anyone else. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. You are responsible for all activities conducted through your account and must immediately notify us if you suspect that your login credentials have been lost or stolen, or that your account has otherwise been compromised.
2.2 Identity Verification
MONEVASION Car Sharing and Rental Inc. reserves the right to verify the accuracy of the information and documents provided by customers and service providers at any time, and we have the right to conduct investigations. However, we do not endorse or guarantee the accuracy of any identity provided on our platform.
Verifying users online is difficult, and we cannot—and do not assume any responsibility for—confirming the alleged identity of each user. We encourage you to communicate directly with the client or a member using the tools available on the Site, even though this does not guarantee the identity of the person with whom you are communicating. We further encourage you to take other reasonable steps to verify the identity of the other person and, for clients, the ownership and relevant details of your reservation or proposed reservation.
EACH USER ACKNOWLEDGES AND AGREES THAT: (1) NEITHER MONEVASION NOR ANY OF ITS AFFILIATES SHALL BE LIABLE TO A USER FOR ANY UNAUTHORIZED TRANSACTION CONDUCTED USING A USER’S USERNAME OR PASSWORD; AND (2) UNAUTHORIZED USE OF YOUR ONLINE USERNAME AND PASSWORD FOR YOUR MONEVASION ACCOUNT OR YOUR EMAIL ACCOUNT MAY RESULT IN YOUR LIABILITY TO MONEVASION AND OTHER USERS. FURTHERMORE, WE MAY, WITHOUT NOTICE, SUSPEND OR CANCEL YOUR LISTING AT ANY TIME, EVEN WITHOUT RECEIVING NOTICE FROM YOU, IF WE SUSPECT, IN OUR SOLE DISCRETION, THAT YOUR ACCOUNT WITH US OR YOUR EMAIL ACCOUNT IS BEING USED IN AN UNAUTHORIZED OR FRAUDULENT MANNER
3. Obligations of the Service Provider
3.1 The platform is a space for interaction among members. Rental agreements are entered into solely between the Service Provider and the Customer. MonEvasion is not and does not become a party to such a contractual relationship between the Service Provider and the Customer;
3.2 You must include all fees and charges in your Listing and may not collect any fees or charges not included in your Listing. You are responsible for ensuring that all such fees and charges are entered in the appropriate fields of our Service. You will ensure that the terms and conditions applicable to reservations of your Property by customers are clearly stated in your Listing.
3.3 Responsibility Regarding Applicable Laws, Rules, and Regulations.
Service Providers agree that they are responsible for and agree to comply with all laws, rules, and regulations applicable to their use of our Service. The Service Provider further agrees that they are responsible for and agree to comply with all laws, rules, and regulations applicable to their Property Listing and the conduct of their business, including, but not limited to, all laws, rules, regulations, or other requirements relating to taxes, property insurance, credit cards, data security, data and privacy, permits, planning or licensing requirements, nuisances, local government requirements, health and safety compliance, and compliance with all anti-discrimination and housing laws, leases, or other property restrictions, as applicable.
3.4 If a Guest promptly notifies us that your accommodation does not match the description in the Listing, that they were unable to access the accommodation, or that they were unable to stay or complete their stay due to safety issues or other significant problems related to your accommodation, you agree to refund any amount paid by the Guest for the accommodation. Furthermore, if MonEvasion determines, in its sole discretion, that the Guest is entitled to a refund, you agree that MonEvasion may (but is not obligated to) refund such amounts and that you will reimburse MonEvasion for any such refund and for all costs and expenses associated with this matter;
3.5 The Service Provider warrants and represents at all times, as long as a property is listed on our Service, (i) that it owns and/or has all necessary rights and authority to offer the listed property for rent and to accept reservations for it, and agrees to secure any valuables in a closet, storage area, or room within the property;
3.6 The Service Provider agrees to ensure that the information contained in the Listing is accurate and up-to-date for as long as the Listing remains on our Service;
3.7 By submitting Content to our Service (and Dashboard) (including, but not limited to, all text, descriptions, reviews, photographs, etc.), Service Providers authorize MonEvasion to use such Content;
3.8 To the extent that a Service Provider’s listings and other submissions may contain trademarks, the Service Provider warrants that it has the right to use them, including the right to sublicense them.
3.9 The Service Provider agrees to indemnify, defend, and hold harmless MonEvasion, as well as its officers, directors, employees, and agents, from and against any and all claims, liabilities, damages, loss, debt, obligation, and expense, including, without limitation, reasonable legal and/or accounting fees, arising out of or in any way related to claims that the Service Provider’s content infringes the rights of a third party or violates any of the foregoing.
3.10 The Service Provider agrees to ensure that the calendar for each listing is kept accurate and up-to-date to reflect the availability of the property in question as reservations are made, and that the description, rates, taxes, and cancellation policy are kept accurate and up-to-date, and that no other terms, rates, taxes, or cancellation policies are imposed on the customer other than those set forth in the listing.
3.11 As a Service Provider, you must not under any circumstances cancel a traveler’s reservation except in cases of force majeure. If you cancel a customer’s reservation without such a valid reason, we reserve the right to impose cancellation fees and other consequences on you.
3.12 The Service Provider represents and warrants that the listing of its property will not violate any agreement currently in effect with third parties (i.e., the property owner, the homeowners’ association, etc.) and agrees to comply at all times with (a) all local zoning laws, taxes, registrations, licenses, and permits related to the Listing, and (b) all applicable laws regarding value-added tax (“VAT”), sales tax, occupancy tax, tourist tax, or other visitor taxes, income tax, or other taxes (collectively, the “Taxes”).
3.13 Images included in a listing must accurately represent the property, must not be false or misleading, must not include people, and must not violate the privacy rights, intellectual property rights, or any other rights of a third party.
3.14 Hosts are solely responsible for obtaining sufficient insurance coverage to protect their properties and their guests, as applicable. Service Providers agree that they have or will obtain appropriate insurance coverage sufficient to cover the rental of the properties they list on our service prior to the arrival of their first guest and that they will maintain adequate insurance coverage until the departure date of any guest they have secured through our service.
4 Guest Obligations
4.1 Your Responsibilities
(a) You are responsible for leaving the Accommodation (and any associated personal property) and the Common Areas in the condition in which you found them upon arrival; (b) you are responsible for paying all reasonable claims for compensation; and (c) you must act with integrity, treat others with respect, and comply with applicable law at all times. If you make a reservation for an additional guest who is a minor or if you bring a minor to an Accommodation, you must be legally authorized to act on behalf of that minor and you become fully responsible for supervising them.
4.2 Terms, Cancellations, and Refunds
a) When you make a Reservation, you agree to the applicable terms as displayed during the booking process. Each Service Provider’s cancellation policy and all other terms and conditions (regarding age requirements, security deposits, surcharges for group Reservations, extra beds, breakfast, pets, accepted payment methods, etc.) are available on our Platform: on the Service Provider’s information pages, during the booking process, in the terms and conditions, and in the confirmation email or on the ticket (if applicable);
b) If you cancel a Reservation or fail to show up, the cancellation/no-show fees and any refund will depend on the Service Provider’s cancellation/no-show policy;
c) Some Reservations cannot be canceled free of charge, while others can only be canceled free of charge before a certain deadline;
d) If you think you will not arrive on time, please contact your Service Provider and let them know your arrival time. It is your responsibility to ensure you arrive on time; otherwise, we are not liable for any associated costs (for example, the cancellation of your reservation or any fees the Service Provider may charge you).
5. Resolution of Complaints and Claims for Damages.
If a Member provides valid evidence that you, your guests, or your pets have:
If the accommodation or personal property of the complaining Member or the Property Owner is damaged (“Damage Claim”), the complaining Member may notify MonEvasion and/or request compensation. MonEvasion will notify you of the Damage Claim, and you will have the opportunity to respond. If you agree to pay, or if the Claim for Damages is submitted to MonEvasion and MonEvasion determines, in its sole discretion, that the Claim is valid and that you are liable for it, MonEvasion may collect the amount of the Claim for Damages from you. You agree that MonEvasion may seek to recover the amount of the damages from you under any insurance policy you hold and that MonEvasion may also exercise any available remedy against you under applicable law, including referring the matter to a collection agency, and/or pursuing any available causes of action and/or claims against you. You agree to cooperate in good faith, provide all information requested by MonEvasion, sign documents, and take other reasonable steps in connection with Claims for Damages, Member Complaints, claims under insurance policies, or other claims related to your provision or use of Accommodation Services.
6. Termination.
6.1 Termination at Any Time
You may terminate this agreement at any time by sending us an email at contact@mon-evasion.com or by deleting your account. MonEvasion may terminate this agreement and your account for any reason by providing you with 30 days’ notice via email or using any other contact information you have provided in your account. MonEvasion may also terminate this agreement immediately and without notice and cease providing access to the MonEvasion platform if you violate these Terms, violate applicable laws, or if MonEvasion reasonably believes that termination is necessary to protect MonEvasion, its Members, or third parties. If your account has been inactive for more than two years, MonEvasion may terminate your account without notice.
6.2 If MonEvasion determines, or if an allegation is made, that:
a) Les annonces ou autres contenus associés à un prestataire contiennent tout élément qui enfreint ou qui viole la loi, les réglementations applicables ou les droits de toute personne ou entité ;
b) A listing is identified by a court, law enforcement agency, administrative agency, or other government body as requiring removal;
c) A listing pertains to a property that is not authorized to be listed or to accept reservations under applicable law;
d) A listing does not include a registration number, license, permit, identification, certificate, or similar number or information required by MonEvasion or applicable law;
e) A listing or a Service Provider fails to comply with a directive from MonEvasion, including, but not limited to, adding a license, permit, identification, certificate, or similar number to the listing;
f) A Service Provider accepts more than a certain number of reservations or reserves more nights than MonEvasion or applicable law permits;
g) A Service Provider has submitted inappropriate material or has misused the Site or our service;
h) a Listing or the Service Provider’s rental practices (1) are unacceptable or unfair, (2) warrant the immediate removal of that Host’s Listings from the Site (for example, and without limitation, if a Host books the same Property twice for multiple Guests on the same date, or when the Host has enabled Instant Book but fails to accept bookings when the Property is available for booking or cancels bookings that the Host has previously accepted), or (3) would otherwise be considered unfair or inappropriate in the short-term property rental industry;
i) a Host has been abusive or offensive toward a guest, an employee, or a representative of a member of our group of companies;
j) a Host uses a false identity or has provided inaccurate information;
h)MonEvasion’s systems or communication platforms have been misused.
7. Modification.
MonEvasion may modify these Terms at any time. If MonEvasion makes significant changes to these Terms, MonEvasion will post the revised Terms on the MonEvasion platform and update the “Last Updated” date at the beginning of these Terms. MonEvasion will also notify you of any significant changes via email, a notification on the platform, a messaging service, or any other method at least 30 days before they take effect. If you do not agree with the revised Terms, you may immediately terminate this agreement, as provided for in these Terms. If you do not terminate the agreement before the effective date of the revised Terms and continue to access or use the MonEvasion platform, you will be deemed to have accepted the revised Terms.
8-Taxes.
8.1 Host Taxes
Hosts are advised that the income they earn from renting out their accommodations may be subject to taxation. For professional hosts, this income must be treated as business income. As a Host, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit, or include in your price any VAT or other indirect taxes, visitor’s taxes, tourism taxes, income taxes, or other applicable taxes (“Taxes”).
8.2 Tax Information
In certain countries, tax regulations may require us to collect or report tax information about you, withhold Taxes from your payments, or both. If you do not provide the documents deemed appropriate to support such an obligation to withhold taxes from your payments, MonEvasion may withhold payments up to the amount required by law until appropriate documentation is provided. You agree that MonEvasion may issue invoices or similar documents on your behalf for VAT, GST, sales tax, or other taxes related to your hosting services in order to report accurate revenue.
9. Fees.
MonEvasion may charge fees (and applicable taxes) to Service Providers and Customers for the right to use its platform. All applicable fees are disclosed to Customers prior to the Reservation. Unless otherwise stated on the platform, service fees are non-refundable. MonEvasion reserves the right to modify service fees at any time and will notify Members of any fee changes before they take effect.
9.1. Fees Paid by the Service Provider
The fees paid by Service Providers generally range from 5% to 15%, but Service Providers with very strict cancellation policies may pay more. All applicable fees and taxes are deducted from the Service Provider’s payment.
9.2. Fees Paid by the Customer
Service fees paid by customers range from 5% to 15% of the booking subtotal.
10. Disclaimer of Warranties.
LAWS OF CANADA AND THE UNITED STATES, AS WELL AS THE LAWS OF CERTAIN STATES, PROVINCES, OR OTHER JURISDICTIONS, MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN IMPLIED WARRANTIES. CONSEQUENTLY, SOME OF THE EXCLUSIONS SET FORTH IN THIS SECTION 10 MAY NOT APPLY TO YOU. SECTION 10 APPLIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE TECHNOLOGY AND SERVICES IS ENTIRELY AT YOUR OWN RISK. CHANGES ARE PERIODICALLY MADE TO THE TECHNOLOGY AND SERVICES. THESE CHANGES MAY BE MADE AT ANY TIME WITHOUT NOTICE TO YOU. MONEVASION WILL USE REASONABLE EFFORTS TO ENSURE THAT THE TECHNOLOGY AND SERVICES ARE AVAILABLE AT ALL TIMES, BUT IT CANNOT GUARANTEE THIS. THE TECHNOLOGY AND SERVICES ARE PROVIDED“AS IS” WITHOUT ANY WARRANTY OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, FOR EXAMPLE: MONEVASION DOES NOT ENDORSE OR GUARANTEE THE EXISTENCE, CONDUCT, PERFORMANCE, SECURITY, QUALITY, LEGALITY, OR SUITABILITY OF ANY CUSTOMER, SERVICE PROVIDER, SERVICE PROVIDER’S SERVICE, AD, OR THIRD PARTY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR GENERAL USE, OR NON-INFRINGEMENT. MONEVASION MAKES NO WARRANTIES, IMPLIES NO CONDITIONS, AND MAKES NO REPRESENTATIONS REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE CONTENT MADE AVAILABLE THROUGH THE TECHNOLOGY OR SERVICES, OR REGARDING THE SERVICES, TECHNOLOGY, TEXT, GRAPHICS, OR LINKS. MONEVASION DOES NOT GUARANTEE THAT THE IDENTITY OR BACKGROUND CHECKS CONDUCTED ON LISTINGS OR MEMBERS WILL IDENTIFY PAST MISCONDUCT OR PREVENT FUTURE MISCONDUCT. ANY REFERENCE TO A “VERIFIED” MEMBER OR LISTING (OR ANY SIMILAR TERM) MEANS ONLY THAT THE MEMBER, LISTING, OR MONEVASION (OR ITS AFFILIATES) HAS UNDERGONE AN APPROPRIATE VERIFICATION OR IDENTIFICATION PROCESS, BUT NOTHING ELSE.
11. Limitations of Liability.
a) Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MONEVASION’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY YOU AND/OR OWED BY YOU TO MONEVASION DURING THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM.
b) Limitation of Liability for Certain Damages
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MONEVASION SHALL NOT BE LIABLE TO YOU OR ANY OTHER PERSON FOR INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, BODILY INJURY, LOSS OF PROFITS, PAIN, SUFFERING, AND EMOTIONAL DISTRESS, AND LOSS OF DATA, REVENUE, USE, AND ECONOMIC BENEFITS, SERVICE INTERRUPTIONS, COMPUTER DAMAGE OR SYSTEM FAILURES, OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES).
THESE LIMITATIONS OF LIABILITY AND DAMAGES ARE ESSENTIAL TERMS OF THE AGREEMENT BETWEEN YOU AND MONEVASION. IF APPLICABLE LAW DOES NOT ALLOW THE LIMITATIONS OF LIABILITY SET FORTH IN THESE TERMS, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOUR SITUATION.
12. Indemnification.
To the extent permitted by law, you agree to indemnify and hold harmless MonEvasion and its officers, directors, employees, and agents, as well as its affiliates (each, an “Indemnified Party”) from and against all losses, claims, lawsuits, costs, damages, penalties, fines, and expenses, including, without limitation, legal costs and attorneys’ fees, that may be suffered or incurred by an indemnified party and that arise out of or relate to: (a) your user content; (b) your misuse of the technology or services; (c) your breach of this Agreement or of any representation, warranty, condition, or commitment set forth in this Agreement; or (d) your violation of any applicable laws, rules, or regulations in connection with the Technology or the Services.
13. Language.
The French version of this agreement shall prevail.
Any translation of this agreement is provided to meet local requirements, and in the event of any discrepancy between the French version and the version in another language, the French version shall prevail.
14. Disputes.
If we are unable to resolve a dispute through informal dialogue, a third-party arbitrator will help us resolve it. Each dispute will be resolved individually rather than as part of a class action, unless you are a consumer in Quebec.
